Cancellation policy
Cancellation policy – How to exercise your right of withdrawal online
Right of withdrawal online – Your secure rights when shopping
The right of withdrawal online gives you, as a consumer, the option to cancel your purchase contract within 14 days. This period begins on the day you, or a third party designated by you (other than the carrier), receive the goods. Regardless of whether you bought the item online for yourself or as a gift, the right of withdrawal always applies. Online shopping on our platform is therefore particularly safe and transparent, because even the best shop might not always suit your taste, or you might change your mind at the last minute.
Thanks to this legally regulated period, you are always protected when shopping via oz online and az online . Should you change your mind, the right of withdrawal effectively protects you online. This right is an essential component of consumer protection in digital commerce and offers maximum transparency with every purchase.
How to exercise your right of withdrawal online
To exercise your right of withdrawal online, please clearly inform us of your decision to withdraw from the contract. We offer several easy ways to do this:
- Address: Siebert Gustav, Nemeterstraße 4a, 67166 Otterstadt
- Email: zenvico02@gmail.com
If you exercise your right of withdrawal, a message via email or a letter to our address provided is sufficient. The only important thing is that your withdrawal reaches us within the 14-day period. Providing a reason is not required – the right of withdrawal applies to all online orders, regardless of type or origin.
You also have the option of using a cancellation form, but this is not mandatory. After receiving your cancellation notice, we will promptly send you an email confirmation of receipt. This provides you with additional security and transparency that your rights are being correctly implemented.
Consequences of the revocation
If you decide to exercise your right of withdrawal online , we will refund all payments received from you. This includes delivery costs if you have returned the entire order. The refund will be processed no later than 14 days after we receive your cancellation notice. We will generally use the same payment method you used for your purchase at oz online or az online. You will not incur any additional fees.
Please note that we will only process your refund once we have received the returned goods or you have provided us with proof of shipment. Whichever occurs first will apply. Ideally, please return the items in their original condition and, if possible, in the original packaging. This will allow us to process your return quickly.
Instructions for returns and shipping
For a safe return, please pack the goods carefully to prevent damage during transport. If the product arrives damaged, this may lead to delays or problems with your refund. If you are unsure about the return process or what steps to take, we are happy to help. Our customer service team is available by email or, if needed, by phone.
You are responsible for the direct costs of the return shipment. We always recommend using a shipping method with tracking. This way, your package remains traceable and you can prove shipment at any time. We do not accept collect shipments. As soon as the goods arrive and have been inspected, we will promptly refund your payment.
Special notes regarding the right of withdrawal online
The right of withdrawal does not apply to perishable goods or custom-made items. If this applies to your purchase at oz online or az online, we will inform you of the exclusion of the right of withdrawal during the ordering process. If you are unsure, please contact our support team. We will provide you with reliable and personalized advice regarding your order and the legal situation.
The scope and duration of your online right of withdrawal are governed by statutory regulations. If you used or received vouchers as part of your order, we will also take these into account fairly. If you opt for only a partial withdrawal, you will receive a pro-rata refund. We will refund shipping costs once your entire order has been cancelled.
Further information on the process of your cancellation
After receiving your cancellation, we will contact you promptly. Together, we will organize the best possible return of your products. The items should be returned unused, unless otherwise agreed upon in individual cases. Upon request, you will also receive written confirmation that the products have been received by us after the return shipment has arrived.
If you have any questions about your cancellation, processing times, or special cases, you can contact our customer service at any time. Customer satisfaction is always our top priority at oz online and az online. That's why we process all returns and cancellations quickly, courteously, and easily. If you have any questions or problems, you'll receive expert support from our team.
All relevant information regarding the cancellation policy and the right of withdrawal is available online at any time on our website. Our guidelines are regularly updated so that you are always aware of the current legal situation and your options.